Shipping
Free standard shipping within the 48 contiguous United States. Your wheel is built to order in roughly 4–6 weeks from order processing; once it leaves our facility, most orders arrive within 3–7 business days. Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses and international orders ship by quote — contact us before ordering. Full details in our Shipping policy.
Cancellation
You have 48 hours from receiving your order confirmation email to cancel for a full refund. After that your wheel is in production, built to your approved spec, and the order cannot be canceled, refunded, returned or exchanged — including for a change of mind, a change of vehicle, or any part of the spec you approved.
Inspection on arrival
Inspect your wheel and its packaging when it arrives. If it is damaged, or does not match the spec you approved, email sales@feralauto.com within 24 hours of delivery with your order number and photographs of the wheel and the packaging, and keep all packaging. A wheel damaged in transit is replaced, not refunded.
Refunds
Refunds are made only for a verified manufacturing defect or a compatibility error caused by Feral Auto, such as the wrong core used for your vehicle. Whenever the fault is ours, we will repair, rebuild or replace your wheel at no cost to you, including return shipping. We would rather fix it than argue about it.
6-month warranty
Your wheel is covered for 6 months from the date of delivery against structural and finish defects in manufacturing, and against RPM lights that stop working, where your wheel's core includes them. It does not cover:
- Alcantara wear, pilling or discoloration from use
- Threads stripped or overtightened at installation — use a torque wrench
- Chips, dings and scratches that appear after installation
- Damage caused by installation by anyone other than a qualified technician
- Factory functions that do not carry over, or warning lights and fault codes that need coding to clear
Installation, removal and labor costs are not covered. To make a claim, email sales@feralauto.com with your order number and clear photographs or video of the problem.
Before production starts
We ask for photos of your current wheel and your vehicle details as soon as your order is in. Production starts once we have them.
Full details in our Refund policy.