Refund Policy
Last updated: October 5, 2026
This policy covers products purchased directly from Feral Auto at feralauto.com. If you purchased from an authorized Feral Auto dealer, contact that dealer to arrange a return or a warranty claim — your purchase agreement is with them, and their terms apply.
Returns
Returns require approval from Feral Auto before anything is shipped back to us. To request one, email sales@feralauto.com with your order number within 5 days of receiving your item. Requests made after 5 days cannot be accepted.
To be eligible for a return, a product must be:
- Unused, uninstalled and unmodified — not cut, drilled, trimmed, painted or refinished
- In its original packaging and in the same condition in which it was received
- Requested by the original buyer
Approved returns are subject to a 30% restocking fee, and you are responsible for return shipping. Original shipping and handling charges are non-refundable. This applies to change-of-mind returns and to products ordered for a vehicle outside the fitment stated on the product page.
Ship your return with tracking, and we recommend insuring it for its full value. Risk of loss on a return sits with you until it reaches us, and we cannot issue a refund for a product that is lost or damaged on its way back to us.
Once your return arrives we will inspect it. If it does not meet the conditions above, we will contact you, and you will be responsible for any costs of returning it to you.
Non-Returnable Items
The following cannot be returned:
- Special orders — products produced in a non-standard carbon finish, and custom steering wheels. These are made specifically for you and cannot be resold.
- Products that have been installed, used, modified, cut, drilled, painted or refinished
- Apparel and accessories — see Merch below
A product being non-returnable does not affect your warranty. A special order with a manufacturing defect is still covered under the Structural and Finish Warranty below.
If We Made the Mistake
If we ship the wrong product, or a product arrives with a manufacturing defect, no restocking fee applies and you do not pay return shipping. Email sales@feralauto.com with your order number and photographs and we will send a prepaid return label along with the correct or replacement product.
Refunds
Approved refunds are issued to the original payment method. Once we have inspected and accepted your return, we process the refund within 5 business days; how quickly it appears on your statement depends on your bank or card issuer, typically a further 5 to 10 business days.
A refund never exceeds the amount you actually paid for the product.
Canceling an Order
You may cancel an order for a full refund within 24 hours of receiving your order confirmation. After that, production has been scheduled and cancellation is at our discretion. See our Terms of Service for details.
Custom steering wheels have their own cancellation window. See Custom Steering Wheels below.
Damage in Transit
Transit damage is handled under our Shipping Policy, not as a return.
Inspect your packaging and product as soon as it arrives, and note any visible damage on the carrier's delivery receipt before signing for it. Report damage to sales@feralauto.com within 24 hours of delivery with your order number, photographs of the packaging and of the product, and a description of the damage. Retain all original packaging and the damaged product, since the carrier may need to inspect them. Where a claim is reported this way, we will replace the damaged product. Transit damage is resolved by replacement, not by refund. If we no longer offer the product and cannot replace it, we will instead refund the amount you paid for it or issue store credit, at our option.
Discarding the packaging, or shipping a damaged product back to us without our written approval, may result in a claim being rejected. Damage reported more than 24 hours after delivery is not eligible for a claim.
What Is Normal in Carbon Fiber
Our carbon and composite products are produced by hand, and some variation is inherent to that process rather than a defect. The following are normal:
- Slight variation in weave alignment between individual parts
- Small air pockets or minor marks in the clear coat
- Minor adjustment during installation, including trimming, shimming and alignment of fasteners or mounting points
All products must be installed by a qualified professional. Slight differences in panel gap or alignment that are corrected during a normal professional installation are not defects.
Structural and Finish Warranty
Carbon fiber and FRP aero components purchased directly from Feral Auto carry a 6-month Structural and Finish Warranty against manufacturing defects, from the date of delivery, for normal use on public roads.
The warranty covers defects in the structural integrity of the laminate and in the original factory finish — for example delamination, resin failure, cracking that is not the result of contact, or clear coat failure that does not arise from outside contact or improper care.
FRP components are supplied primed for paint. Painting an FRP component as intended does not affect coverage. However, because the final finish is applied by you or your installer, the finish portion of this warranty does not apply to FRP components; structural coverage applies as described above.
The warranty does not cover:
- Impact or collision damage
- Road debris
- Curb, ramp or speed bump contact
- Improper installation or removal
- Competition or racetrack use, and off-road use
- Improper cleaning or care, including abrasive polishes, compounds and automated car washes
- Prolonged environmental exposure, including finish fading from UV
- Neglect, or normal wear and tear
- Any modification of the product after delivery
Coverage ends if a component is cut, drilled, refinished, repainted, repaired by anyone other than Feral Auto or a party we authorize, or otherwise altered after delivery. FRP components painted as intended are the exception noted above.
To make a warranty claim, email sales@feralauto.com with your order number and clear photographs of the defect. Photographic evidence is required before any claim can be approved.
Defects Found After Installation
Where a defect covered by the warranty is found after a product has been installed, Feral Auto will supply a replacement component at no charge. If we are unable to supply a replacement within a reasonable period, we will refund the amount you paid for that component instead.
Costs beyond the component itself are the customer's responsibility. That includes removal, reinstallation, paint, refinishing, labor, alignment, loss of use of the vehicle, and any other expense arising from fitting or removing the product.
Custom Steering Wheels
Every custom steering wheel is built to order for your vehicle, to a specification you approve in writing by email before production starts. Because it is made for you, it cannot be resold.
Canceling a Steering Wheel Order
You may cancel for a full refund within 48 hours of receiving your order confirmation email. After 48 hours your wheel is in production, and the order cannot be canceled, refunded, returned or exchanged, including for a change of mind, a change of vehicle, or any part of a specification you approved.
Refunds
Custom steering wheels cannot be refunded after the 48-hour cancellation window. The only exceptions are a verified manufacturing defect or a compatibility error caused by Feral Auto, such as the wrong core used for your vehicle. Whenever the fault is ours, we will repair, rebuild or replace your wheel at no cost to you, including return shipping. Installation, removal and labor costs are not covered.
Inspection on Arrival
Inspect your wheel and its packaging as soon as it is delivered. If it arrives damaged, or does not match the specification you approved, email sales@feralauto.com within 24 hours of delivery with your order number and photographs of the wheel and the packaging, and keep all packaging. Damage or a specification mismatch reported more than 24 hours after delivery is not eligible for a claim. A wheel damaged in transit is replaced, not refunded. Manufacturing defects that appear later are covered by the warranty below.
6-Month Steering Wheel Warranty
Your wheel is covered for 6 months from the date of delivery against structural and finish defects in manufacturing, and against RPM lights that stop working, where your wheel's core includes them. The warranty does not cover:
- Alcantara wear, pilling or discoloration from use
- Threads stripped or overtightened at installation
- Chips, dings and scratches that appear after installation
- Damage caused by installation by anyone other than a qualified technician
A manufacturing defect is not the same thing as wear, and it is not the same thing as damage.
To make a warranty claim, email sales@feralauto.com with your order number and clear photographs or video of the problem. Photo or video evidence is required before a claim can be approved. Where the fault is ours, we will repair, rebuild or replace your wheel at no cost to you. Installation, removal and labor costs are not covered.
Factory Functions
Every vehicle, model year and option package is different, so we cannot guarantee that every factory (OEM) function, including driver assistance features, will work exactly as it did with your original wheel. A factory function that does not carry over, or a warning light or fault code that needs coding to clear, is not a manufacturing defect and is not grounds for a refund, repair or replacement. Any coding, programming or recalibration your vehicle needs is your responsibility and at your cost.
Installation
Wheels are supplied without an airbag module and without factory controls or paddle shifters, unless custom paddles are ordered. These transfer from your original wheel and must be installed by a qualified technician following the manufacturer's procedure.
These are the only circumstances in which a custom steering wheel is refunded, repaired, rebuilt or replaced.
Merch
Apparel, accessories and XL mouse pads are covered separately from parts.
All merch sales are final — we do not accept returns or exchanges for size, fit or change of mind. If your item arrives damaged, defective, or with a printing error, email sales@feralauto.com within 30 days of delivery with your order number and a photograph, and we will send a replacement or issue a refund at no cost to you.
Questions
Email sales@feralauto.com or call or text (786) 747-6344, Mon–Fri 10 AM–6 PM ET. You can also reach us through our Contact Us page.
